Institutional Research Specialist/Substitute Survey Analyst

bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. The CUNY SPS Office of Institutional Research (IR) collects, manages, and organizes data to support the analytic and reporting needs of CUNY SPS, and is housed within the Office of Institutional Effectiveness. Reporting to the Director of Institutional Research, the substitute Survey Analyst, in addition to the CUNY Title Overview, will be responsible for, but not limited to the following duties: Managing the annual CUNY SPS survey cycle, course evaluation and questionnaire processes: setting question logic and survey flow, distributing surveys, collecting and exporting survey data for analysis, coding qualitative data from open-ended responses into themes, identifying insights that align with strategic plan and departmental goals and presenting qualitative and quantitative information across all campus cohorts, including senior administration, faculty, staff, and students. Designing and administering ad-hoc surveys for specific needs. Collaborating with and supporting the Director on presentations, workshops and professional development; and with campus stakeholders to support and address ongoing campus survey needs. Developing and delivering training to faculty and staff on reports and dashboards. Providing additional support for institutional research data gathering, analysis, and reporting, as assigned based on the needs of the office. NOTE: Until further notice, work will be performed in a hybrid manner with 70% onsite presence. This is a temporary position established to provide coverage during an employee's leave of absence. The appointment may conclude prior to June 30, 2027 based on the employee's return date and will not extend beyond June 30, 2027. QUALIFICATIONS Bachelor's Degree and four years' relevant experience required. Preferred Qualifications Experience with survey administration, survey design, and survey software. Experience with conducting qualitative analysis of survey comments; ability to conduct and analyze interviews and focus groups. Experience summarizing quantitative data in tables and charts. Strong technical skills in current technologies, i.e., strong experience with Qualtrics, BI tools such as Tableau, as well as coding experience (SQL) and/or database experience. Ability to take direction, work independently, and/or work collaboratively, as situations require. Ability to meet deadlines, handle multiple assignments simultaneously, and be flexible with changing priorities. Ability to communicate effectively to non-technical and technical audiences. Ability to think analytically. Strong attention to detail and accuracy of written reports; and, excellent proofreading skills. Commitment to campus values of equity, diversity and inclusion. CUNY TITLE OVERVIEW Oversees collection and assessment of data for Institutional Research purposes. Compiles, maintains, and analyzes institutional data in various formats Produces reports and metrics based on department's needs; responds to time-critical ad-hoc requests Loads, extracts, edits, and evaluates data for reporting and analytics Maintains selected databases and document libraries, updating and ensuring data quality and accuracy May participate in internal and external surveys as needed May consult with others in designing methodology for research projects Performs related duties as assigned. CUNY TITLE Higher Education Assistant FLSA Exempt COMPENSATION AND BENEFITS Salary commensurate with education and experience, from $70,756 - $77,097. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. HOW TO APPLY From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting form outside our system, access the employment page on our web site and search for this vacancy using Job ID# 32976 or Title. Applicants must attach a resume and cover letter. Candidates must be legally authorized to work in the United States on a full-time basis. CLOSING DATE November 6, 2026 JOB SEARCH CATEGORY CUNY Job Posting: Managerial/Professional EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID: 32976 Location: School of Professional Studies Job Type: Full-Time