Junior Application Administrator

The position will be a subject matter expert and contribute to operational support, solution design, new deployments, configuration changes, maintenance, and upgrades of applications.

This includes but is not limited to audits, technical / process documentation, dashboard/report development, user/role management, security compliance, change control, automated process development, innovation recommendations, and overall organizational continual service improvement.

Duties and Responsibilities:

• Provide 3rd tier Technical Support in compliance with standard processes and adherence to organizational Service Level Agreements and best practices
• Coordinate across all levels of the organization and with third-party vendors to bring technical events and issues to resolution
• Actively Monitor applications/services/jobs for outages, stability, capacity, and other key indicators.
• Develop log, system, and synthetic monitors for tracking and alerting for service degradation, utilization, functionality, and other key indicators.
• Develop and maintain dashboards and reports
• Work closely within the organization, with customers, and third-party vendors on specification development for process, releases, and configuration changes.
• Review and collaborate on technical requirements/specifications for new applications and services
• Create and maintain technical and support process documentation
• Develop, configure, coordinate, and/or implement changes ranging from code deployment, data migration, vendor releases, patches/ initiatives, and configuration changes.
• Work to identify process and technical debt and opportunities for both optimization and cost savings
• Provide technical expertise to Quality Assurance for development of testing scripts and end user acceptance testing as needed
• Perform regular approved security processes (ex. account audits, change controls)
• Stay current with technology under the purview of Enterprise Application from roadmaps, permission, functionality, security, and other configuration changes.
• Perform on-call duties on a rotating schedule.

Skills:

• Ability to troubleshoot and resolve application and process issues at a Tier 3 level
• Adaptability to quickly changing priorities and requirements in a fast-moving environment
• Ability to deliver assigned work on or ahead of schedule.
• Familiarity with support methodologies (ticket management, change control, remote support, and troubleshooting of applications and interrelated dependencies)
• Ability to learn and develop standardization documentation on new tools, systems, and products quickly with limited standardization across applications / services.
• Excellent interpersonal skills and the ability to build relationships both internally and with customers
• High level of collaboration, cooperation, and effectiveness when working with others and being available to assist when needed.
• Demonstrated ability to work in a collaborative team environment
• Ability to take complex technical ideas and present in a brief meaningful manner to customers without a technical background.
• Professional dedication and positive attitude through flexibility and consistency of work.
• Certifications for ITIL or core applications are highly desirable.

Education & Experience Requirements:

Experience:

• 3+ years of experience with Tier 2 support, configuration, and administration experience with one or more listed applications.
• Experience with core software applications, including some of the following applications: Desire2Learn, PeopleSoft, Salesforce, Zoom, MuleSoft, Onbase, PeopleSoft, DevOps, Splunk, NewRelic, Solarwinds, and/or comparable products.
• Experience in generating and delivering business process definitions, participating in gap/fit analysis, and assisting with pre-implementation workshops.
• Demonstrated experience in the following:
  • Building use cases, defining business processes, and creating technical process documentation
  • Leveraging tools to the fullest capability, identifying optimization opportunities, and driving positive operational change
  • Performing at a high level as a technical subject matter expert.
  • Demonstrating initiative, good judgment, and the ability to achieve results

Preferred Experience Requirements:

Education:

• Bachelor's degree

All submissions should include a cover letter and resume.

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Rate:

$60,000.00

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