Responsibilities and Duties
Primary Service Responsibilities:
- Responsible for assisting in the implementation and maintenance of production-level Windows, Linux, and virtual development environments, applications, and services for teaching and research labs.
General Administrative Responsibilities:
- Administer proactive maintenance responsibilities for lab and classroom technologies and projects.
- Provider operations tracking and support for course and project facilities, resources, and supplies.
- Responsible for proactively monitoring and resolution of assigned SRs queued for system installations or troubleshooting.
- Manage regular system and lab checks for failed hardware components or warning indicators.
- Oversee management of print server and reporting mechanisms.
Faculty and student technical support:
- Provide technical support to faculty and student software engineering, data science and cybersecurity research groups. Provide guidance to student lab assistants and tutors.
- Implement services for database courses, system updates, software version control, and VM/docker repositories.
Planning:
- Develop project plans related to service upgrades, migrations, and integration.
- Execute plans to include test scenarios to ensure that technology services meet requirements for functionality, continuity, and consistency of configuration within the labs.
Documentation:
- Implement and maintain documentation of system installation, configuration, standards and guidelines.
- Develop and document recommendations and policies for system configurations and lab usage.
- Responsible for fully understanding, communicating, and documenting services for faculty and students.
Communication:
- Deliver cross training in assigned services.
- Collaborate with technical staff, faculty and students within CIS.
- Collaborate with OTS and staying current with education sector.
- Proactively communicate with management about issues that may affect delivery schedules or the reliability, security, performance of the environment.
- Ensure compliance with time, task tracking and service status communications as directed by management.
Security and Risk Management:
- Stay abreast with evaluating and maintaining security best practices for course and research services.
- Provide auditable tracking of security and status of all systems, processes and access to service.
The work hours for this position may include evenings as needed.
Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.
Qualifications and Skills
Required Qualifications:
- Bachelor's degree.
- Demonstrate strong proficiency with Windows and Linux operating systems.
- Working knowledge of computing environments, scripting languages, system management and security.
- Ability to manage and prioritize multiple tasks in a team environment, communicate technical information and possess interpersonal and problem solving skills.
Preferred Qualifications:
- Strong proficiency in software applications (e.g.: Win/Linux, VM, Docker, IDEs, development tools, data science, cybersecurity, system architecture, systems administration, social media, web development, programming languages, database engines, device drivers and software version control systems)