Serve as a technical point of contact for any university
projects that include a networking component.
Ensure that the design implemented optimizes the network
experience of students, faculty, and staff while providing a highly
redundant, secure, and reliable network infrastructure.
Respond to, troubleshoot, and resolve any network related
issues or problem.
Proactively identify potential network problems using the
network monitoring and analysis tools available and develop and
implement plans to remediate issues.
Review incident tickets and respond to client requests and
issues in a timely fashion and with a high level of customer
service.
Develop documentation and training for both the Tech Spot and
for end users to provide faster resolution of common issues and to
optimize the use of the network.
Implement, optimize, and maintain network monitoring and
alerting applications and tools.
Monitor the usage, capacity, and reliability of various network
related systems and plan steps needed to resolve issues and sustain
the network infrastructure for current and future
applications.
Identify utilization patterns and their effects on Internet
traffic and plan effective ways to maintain the highest quality of
service possible.
Maintain network monitoring and management system and ensure
reporting is accurate.
Create, update, and maintain design documentation of all
network systems, including but not limited to structured cabling,
wiring closets, network switches and routers, wireless APs and
controllers.
Create knowledge base documentation for common network related
issues or procedures, as well as training documentation for first
level Tech Spot support staff and for other network support
staff.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Technology,
Engineering, or related field, or a combination of education,
relevant work experience, and professional certifications—such as
industry-recognized credentials or international degree
equivalencies—may be accepted in place of a bachelor’s
degree.
- Minimum 3-5 years of relative experience implementing and
supporting critical network infrastructure and technology.
- In depth understanding of Local Area Network (LAN) and Wide
Area Network (WAN) technologies and protocols.
- In depth understanding of wireless networking protocols and
standards (802.11).
- Experience implementing, optimizing, and maintaining network
monitoring and alerting applications and tools.
- Experience working on a technical team, collaborating with
other teams and departments, and providing guidance and leadership
to other technical team members.
- Demonstrated record of providing a high level of customer
service for end users and responding to any interruption of service
with an appropriate sense of urgency.
- Demonstrated knowledge of Internet of Things (IOT) devices and
terminology. Experience supporting and implementing them on an
enterprise network.
Preferred Qualifications
- Minimum of 5+ years of relative experience implementing and
supporting critical network infrastructure and technology.
- Experience deploying and supporting HP/Aruba routers and
switches.
- Experience deploying and supporting HP/Aruba wireless access
points, mobility controllers, and network access control
(Clearpass).
- Experience in developing implementation plans and network
designs for refreshing network hardware and incorporating new
technologies.
- Experience designing, analyzing, optimizing, and
troubleshooting Wi-Fi networks.
- Ability to present technical information clearly and
understandably to a diverse set of individuals and groups on
campus.
- Experience with Palo Alto Networks firewalls.
- Familiarity with higher education-specific networking needs
(dense residential deployments, IoT support, research
networks).
- Knowledge of multi-ISP environments and hybrid cloud
connectivity.
- Certifications such as Aruba Certified Switching Professional
(ACSP), Aruba ClearPass Certified, Palo Alto PCNSA/PCNSE, CCNA, or
equivalent.
Work Environment
While this position is often office-based and sedentary, the
Network Engineer must regularly move throughout buildings, offices,
data center space, and telecommunication closet to install,
inspect, troubleshoot and maintain network equipment. The role may
often require lifting or carrying equipment or tools weighing up to
20 pounds.
Position Details
The job grade for this position is Grade 8.
The expected salary for this position is between $78,000 - $98,000
which reflects what we reasonably expect to pay for this
role.
At this time, the university is unable to sponsor applicants for
H-1B visas for this position.
This position is a 37.5-hour work week schedule. This is an
in-person position that requires the incumbent to be on site daily.
This position is not eligible for remote work.
Compensation and Benefits
Wentworth Institute of Technology is committed to fair,
transparent, and legally compliant compensation practices. We
believe that clarity about pay structures and ranges supports
equity, fosters trust, and ensures a positive workplace for all
employees.
Please visit here to see the comprehensive benefits package offered
to support the best experience for our employees.
https://wit.edu/careers/work-wentworth
Inclusive Excellence at Wentworth
Inclusive Excellence is one of the four pillars of the
Strategic Plan. Actively and intentionally cultivating a
diverse and culturally competent institution where each member has
the opportunity and support to reach their full potential and make
contributions to our campus community and beyond is Inclusive
Excellence at Wentworth.
To find out more about the Wentworth’s commitment to Inclusive
Excellence, please visit the website
https://wit.edu/about/inclusive-excellence
.
All applicants have the right to accessibility support and
accommodations. To request accessibility support or accommodations,
contact the Executive Director of Equity and Compliance, Catlin
Wells, at
wellsc1@wit.edu .
E-Verify for Employment Eligibility Verification (
Form
I-9)
Wentworth participates in E-Verify. E-Verify is an internet-based
system that compares information from your Form I-9 to records
available to the U.S. Department of Homeland Security (DHS) and
Social Security Administration (SSA) to confirm that you are
authorized to work in the United States.
