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Position Summary
The University at
Buffalo (UB) Libraries is seeking a service-oriented,
detail-driven, collaborative Lending Services Coordinator to join a
team of dedicated professionals who work to meet the resource
sharing needs of the university. This individual will facilitate
the lending of UB library materials through Interlibrary Loan (ILL)
via our networks, maintain healthy relationships with our partner
libraries, and ensure the University Libraries are a productive
member of the resource sharing community.
Primary duties will include:
Serving as the initial point of contact for UB Resource Sharing
Lending operations by answering questions, troubleshooting and
resolving issues, and referring complex situations to the Head of
User, Access and Resources Services.
Ensuring Interlibrary Loan/Resource Sharing Lending requests
received from other institutions for physical and electronic
materials are processed accurately, efficiently, and in a timely
manner according to established policies and procedures.
Processing ILL/Resource Sharing Lending requests received from
non-UB libraries via Alma, Rapido, OCLC, ILLiad, RapidILL, and
other resource sharing systems.
Monitoring and communicating with Borrowing libraries regarding
ILL and Resource Sharing request issues, including overdue and lost
items.
Creating invoices for UB-owned materials that are not returned
from Borrowing institutions.
Working closely with the Resource Sharing Team and Delivery
Services staff to determine adequate and appropriate student
assistant staffing.
Serving on University Libraries committees to better
coordinate, implement, and administer workflows with our library
and resource sharing systems.
The University Libraries is a welcoming multicultural environment
that serves an increasingly diverse constituency of patrons. Our
employees, services, collections, and policies honor and reflect
this diversity, and we invite individuals whose perspectives and
experiences will enrich and strengthen our organization to apply.
Learn more:
Our benefits, where we prioritize your well-being
and success to enhance every aspect of your life.
University at Buffalo is an affirmative action/equal
opportunity employer and, in keeping with our commitment, welcomes
all to apply including veterans and individuals with
disabilities.
Minimum Qualifications
An associate's degree with three years of relevant library
experience or a bachelor's degree with one year of experience. A
combination of education and experience may be considered in lieu
of the education requirement.
Organizational skills with the ability to manage competing
priorities and meet deadlines.
Interpersonal and communication skills with the ability to
convey information clearly, resolve inquiries efficiently, and
maintain positive relationships across a wide range of groups
including faculty, staff, students and external libraries,
institutions, and organizations.
Judgment and problem-solving skills with the ability to assess
situations and implement solutions that are guided by existing
guidelines, policies, and procedures.
Ability to work independently without day-to-day
supervision.
Technological proficiency, including the ability to learn and
adapt to new software, systems and technology.
Commitment to diversity, equity, and inclusion with the ability
to support and enhance a diverse learning and working
environment.
Applicants must be authorized to work in the United States by
their start date. The University at Buffalo does not guarantee that
it will sponsor, support, or otherwise assist with obtaining work
authorization.
Preferred Qualifications
Two or more years working in Resource Sharing/Interlibrary
Loan.
Experience using Alma, Rapido, RapidILL, ILLiad, or WorldShare
ILL .
Experience with integrated library systems (ILS) and discovery
platforms.
Supervisory experience.
Physical Demands
Salary Range
$54,090-$57,000
Special Instructions Summary
In your cover letter, please highlight the most relevant
qualifications you would bring to this position based on the
posting, and tell us how your background, perspective, and
experience will help us fulfill our mission and meet our goals. All
candidates who are contacted by the search committee should be
prepared to discuss how they see themselves contributing to the
University's equity, diversity, and inclusion efforts.
Is a background check required for this posting?
Yes
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