University-Level Unit: University Campus Infrastructure
Faculty/Department-Level Unit: Campus Life
Employee Category: Executive & Administrative
Posting Start Date: 15/09/2026
Location: Kent Ridge Campus
Job Description
The candidate will be part of a team providing front desk services and ensuring smooth housing operations, in line with the objectives set by Housing Services for the NUS community.
Key Responsibilities
- Enquiries and Issue Resolution: Handle enquiries and feedback from residents, guests, conference groups, and internal stakeholders (e.g. Finance Department, Facilities team, Hall Office) to ensure timely resolution of matters.
- Check-In and Check-Out Coordination: Plan and coordinate mass check-in and check-out exercises for hall students each semester.
- Administrative Support: Perform administrative duties including compiling fault reports and feedback, categorising data, and managing inventory.
- Payment Processing: Process payments and perform financial data entry accurately and efficiently.
- Customer Experience: Deliver excellent customer service, with the ability to turn complaints into positive outcomes.
- Process Improvement: Identify opportunities and propose improvement plans for existing workflows.
- Undertake other duties as assigned by management.
Qualifications
- Diploma in Hospitality Management or a related field, with a minimum of 2 years' experience in frontline customer service.
- Proficient in MS Office applications.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanour.
- Positive attitude with the ability to work effectively in a team.
Req ID: 34403