JOB GOAL
To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
GENERAL JOB SUMMARY
Under limited supervision, performs student support and general office support work at the Kirkwood Regional Center at the University of Iowa (KRCUI) in Coralville. Duties to include but not limited to: coordinating student materials for Kirkwood classes; composing routine student correspondence; provide general software support to students; assisting with event setup and monitoring: maintaining records and general information that requires knowledge of policies and procedures related to Kirkwood Community College and KRCUI initiatives. The typical working schedule will be Monday through Friday from 7 am to 1 pm. This position may require working a rare evening or weekend event.
UNIVERSAL CORE COMPETENCIES
- Advocate for Continual Improvement - empowering each other to identify opportunities for excellence.
- Collaborate with Mutual Accountability - working together with a willingness to take ownership and account for our actions.
- Champion Service - anticipating needs and create a welcoming, diverse, and inclusive environment.
- Perseverance - commitment to excellence even in the face of adversity or delay in achieving success.
- Lead - regardless of title, through positive influence.
DUTIES/RESPONSIBILITIES
- Provide positive, student, faculty and customer service with frequent interruptions
- Perform various office clerical duties including filing, typing, scanning, maintaining copiers and other equipment, ordering supplies, sorting/distributing mail, etc.
- Coordinate student support services for students in collaboration with campus departments.
- Assist in the scheduling, promotion, registration, and starting of all Kirkwood offerings.
- Assist with general software support to students.
- Provide general classroom basic computer and audio visual support.
- Assist in troubleshooting and scheduling center events including audio visual and presentation.
- Assist with student life, registration and orientation activities for students.
- Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person. Vital role with check in process for main office.
- Assist with marketing initiatives such as newsletters, social media.
- Perform other related work duties as assigned.
PERFORMANCE EXPECTATIONS
- Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
- Exhibit skill in working accurately with complex details.
- Must remain calm when confronted with many competing demands for attention.
- Must develop a comprehensive knowledge of the college’s organization and personnel.
- Must have comfort level for working in colleague database and college testing software
- Must be a positive individual and possess excellent customer services skills.
- Be able to handle confidential information in a professional manner.
- Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION
Position involves sitting most of the time in an office setting. Occasional (10-33%) stooping, kneeling, crouching, grasping and walking. Frequent (34-66%) viewing computer and other close visual work and repetitive motion in using the computer to perform job-related functions. Constant (67-100%) communication: talking and listening, either face-to-face or via the telephone.
MINIMUM QUALIFICATIONS
- High school diploma or equivalency required. Any combination of office/clerical experience and/or post–secondary office support training equivalent to two years of experience OR an appropriate Associates Degree.
- Must have at least one year experience using word processing and computer equipment. Must be able to type at an acceptable level and experience with spreadsheets, databases, and presentation software preferred with computerized record systems helpful.
PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS
- AA Degree preferred.
- Two years related office experience and excellent computer skills and office equipment including—Microsoft Office, Image Now, Datatel, fax printer and copy machines.
- Social Media management experience preferred.
EEO/AA STATEMENT
It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572, equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695 FAX: (303) 844-4303, TDD 800-877-8339 Email: OCR.Denver@ed.gov.
WHY KIRKWOOD
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.
Review of applications will continue until the position is filled.
Organization
Working at Kirkwood Community College
Kirkwood Community College in Cedar Rapids is a globally recognized leader in higher education where learner success has always been a focal point. For more than 50 years, Kirkwood faculty and staff have cultivated a welcoming and motivating environment that meets students where they are, and helps them get exactly where they want to be. With one of the lowest tuition in the state, more than 130 programs to choose from, flexible class offerings, and convenient locations across seven counties in Eastern Iowa, Kirkwood makes higher education more accessible for people in all walks of life. Through affordable, innovative educational training and many impactful community partnerships, Kirkwood hopes to continue strengthening the regional workforce for years to come.
As one of Cedar Rapids' top employers, Kirkwood strives to reward employees with a generous benefits package and perks, including:
- Professional development opportunities
- Free use of the Kirkwood Recreation Center
- On campus retail discounts at places like our bookstore, Eagle Tech, cafeteria and hotel (yes, we have a hotel too!)
- Free admission to performing arts and athletic events
- Computer and software purchasing program through Eagle Tech, our Apple-authorized campus store
- Employee tuition discounts and half-price tuition for family members
- Generous leave policies that provide a work-life balance
- Choice of retirement programs and unheard-of employer contribution
- Competitive Total Rewards packages
