Office Clerk II, Financial Aid (HELPS Program)

Company Description:

Monroe Community College (MCC), a public institution in the Rochester, New York, region and a member of the State University of New York system, has built a legacy of innovation since its founding in 1961 and is widely regarded as a crown jewel of the community. MCC offers accessible, high-quality academic and workforce programs to a diverse population of learners.

With campuses in Brighton and Downtown Rochester, plus online options, MCC meets students where they are. The College serves more than 23,500 students-making it the second-largest SUNY community college-and leads the state in SUNY Reconnect enrollment.

Strong outcomes reflect MCC's impact: 87.7% of graduates are employed in New York State one year after graduation, and the College contributes $915 million annually to the regional economy. Guided by shared governance and a 10-member Board of Trustees, MCC partners closely with industry to meet workforce needs and support regional economic growth.

Please Note: Selected candidates must be New York State residents, even if the position you are selected for supports our employees and/or students in a partially or fully remote capacity.

Job Description:

Job Function:

This position is responsible for the performance of difficult and complex clerical tasks, requiring independent judgment and decision-making. The use of word processing and database entry and manipulation is an integral part of the position. The work is performed in accordance with general instructions regarding objectives, policies, and procedures. The work is usually submitted in its final form and is not subject to detailed or immediate review. The employee reports directly to, and works under the general supervision of, a higher-level employee. General supervision may be exercised over subordinate staff. Performs related work as required. This position provides administrative and specialized clerical support in the Financial Aid Office at Monroe Community College. The Clerk II provides financial aid services to students, parents, and families by phone, email, and in person. The Clerk II works collaboratively as part of a team in a fast-paced, dynamic office. This position will also process financial aid forms and follow general office procedures.

Primary Functions:

• Provide customer service and answer inquiries regarding financial aid, basic program information, student status, and next steps via phone, email, and in person.
• Provide front-line support, as needed, at the Financial Aid Front Desk, greeting visitors and checking students in for appointments and walk-in services.
• Compile, input, and prepare a variety of information using technology and software systems.
• Collect, sort, and audit financial aid documents for accuracy.
• Update student records and input data, maintaining confidential information and records for financial aid applicants.
• Assists students and families by guiding them through the basic financial aid process, including grants, loans, scholarships, and work-study applications.
• Works independently to perform various clerical tasks.
• Assists department staff with coordinating mailings, reports, presentations, and general administrative support.
• Additional duties as assigned.
• Occasional Evening or Saturday Hours.

Secondary Functions:

• Communicate with and refer students to other college departments as applicable.
• Oversee student employees on various tasks.
• Prepares, formats, and maintains material such as correspondence and reports;
• Prepares and maintains alphabetical, numerical, or other files;
• Sorts, distributes, and files;
• Obtains and gives out information by telephone, correspondence, or in person; Performs complex electronic searches for information in documents, records, and files;
• Compiles, prepares, and inputs a variety of data;
• Reviews a variety of complex financial and statistical records and reports for completeness and accuracy;
• Enters and extracts data and information from a database;
• Enters information onto standard forms such as payroll or production records, authorizations, certifications, etc.
• Purchases office supplies and monitors expenditures;
• Operates standard office machines such as a computer, copier, and fax machine;
• Maintains records of monetary, budgetary, or similar transactions;
• Makes computations relating to taxes, budget, and salary;
• Supervises or guides subordinates in the performance of their duties;
• Trains subordinates in the procedures and functions of the office

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. This includes seeking ongoing training in diversity, equity, and inclusion to better serve students.

Requirements:

Required Qualifications:

• Must currently hold the Monroe County title of Office Clerk II or meet the minimum qualifications below to be hired under the HELPS Program.

MINIMUM QUALIFICATIONS: Graduation from high school or possession of an equivalency diploma, plus EITHER:

• (A) Graduation with an Associate's degree or successful completion of at least sixty (60) credit hours from a college or university; OR
• (B) Two (2) years paid full-time or its part-time equivalent office clerical or secretarial experience*; OR
• (C) An equivalent combination of education and experience as defined by the limits of (A) and (B) above.

Preferred Qualifications:

• Bilingual and able to read, write, and speak Spanish or other languages proficiently.

Additional Information:

Job Type: Full-time, permanent

Hours: 8:45 am to 4:45 pm. Monday through Friday. Please note the schedule may adjust to occasional evening or Saturday Hours.

Salary: $42,221.40 per year. Eligible for a 6-month increase.

Pay Transparency Disclaimer: The posted salary range represents the full salary scale for this position, which includes all pay steps within the range. The starting salary for all new hires is typically at the entry-level figure, as determined by the step placement of the Collective Bargaining Agreement. Progression through the range occurs over time based on established criteria such as length of service and performance. This range is provided to give applicants an understanding of the potential earnings over the course of a career in this role.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice Non-Discrimination
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Application Instructions:

Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

The following documents MUST be submitted to be considered for this position:

1. Resume/CV
2. Cover Letter

Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.