Posting Details Classification Information Position/Classification Title Student Services Specialist Classification Type SHRA Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory Minimum Experience/Education Bachelor’s degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Preferred Years Experience, Skills, Training, Education Graduation from a four-year
college/university with one year of general administrative experience involving public contact, oral and written communication, and the interpretation of program policy and procedures preferably in the field of teaching, student services, or a related educational capacity; or an equivalent combination of training and experience. Supervisor prefers 2 – 3 years of experience in financial aid or enrollment management. The successful applicant should possess exceptional written and oral communication skills, exhibit confidence while interfacing with a variety of customers; ability to conduct workshops and possess good leadership; skilled in applying information technology techniques (i.e. Microsoft Word, Excel) to complete tasks and working knowledge of the Financial Aid Banner System. Dimensions desired: self-starter requiring minimal supervision, able to handle multiply tasks, process- oriented, make decisions independently; pay close attention to details; apply regulations with accuracy; possess good interpersonal skills to deal effectively with a diverse student population; applies knowledge of University academic programs and student services; ability to interpret financial details is key; ability to plan and organize cyclic work in order to meet target dates is important to the daily operation. Required License or Certification Position Overview Primary Purpose of Position The Student Services Specialist serves on the team in the Student Financial Aid Office. Assists in awarding financial aid in accordance with federal, state, and institutional guidelines. Primary Function of Organizational Unit The mission of the Student Financial is to provide quality service in a professional and compassionate manner to students and other customers while assuring the University’s compliance with Federal, State, and Institutional regulations. This position reports to the Associate Director of Student Financial Aid. Work Hours 8:00 A.M. - 5:00 P.M. Mon-Fri Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site) Key Responsibilities and Related Competencies Required Competency Customer Service Duties Counsels with students and parents on institutional, state and federal student financial aid programs, as well as information on alternative sources and methods of financing educational costs. Create a welcoming and positive relationship with visitors, students, and stakeholders and ensure the interactions are welcoming, efficient, and satisfying experience. Evidence of strong counseling skills to assist students who have unique needs, exceptional circumstances, and/or need alternative sources of financial support. 4. Elevated level of ability to provide accurate, timely information regarding the status of students’ awards. Ability to work with a diverse student population. Actively participate in financial aid-related outreach events including open houses, orientation, high school outreach and recruitment, FAFSA (Free Application for Federal Student Aid) day, and classroom and professional development presentations. Process financial aid applications include eligibility determination, verification, resolution of conflicting information, and authorization and posting of awards to student accounts. Ability to establish and maintain effective communication and interpersonal relations throughout the college and the community. Develop objectives and recommend improvements and changes to existing processes and practices to increase the accuracy of information and the office’s efficiency and responsiveness to promote the highest level of customer service and support to students. Required Competency Program Management Duties Maintain a cooperative working relationship with internal and external partners to obtain necessary documents, resolve problems, facilitate solutions, enhance customer service, and ensure quality services for students receiving aid. Maintain primary responsibility for management of a specific program and caseload of students on financial aid. These specific programs can include one or more of the following: Federal Work Study program, student loan processing, satisfactory academic progress, state grants, ISIR load processing, scholarship management, and return of title IV funds. Provide information for necessary federal, state, and institutional reports and maintain accurate student financial aid records, as subject to audit by appropriate internal and external agencies. Assists with development and implementation of policies and procedures. Ability to serve internal and external stakeholders with an increased level of customer service skills, to include, understanding the value of and initiating appropriate responses to inquiries whether in the office, online, or via telephone. Assists with budget and coordinates activities and reconciliation of various financial aid programs. Performs other administrative support functions that strengthen the effectiveness of the Student Financial Aid Program. Attends informational awareness sessions to stay abreast of changing Financial Aid regulations. Addresses and resolves routine service matters, referring to higher authority for issues outside standard operating procedures. Participates proactively in promoting student learning and leadership involvement initiatives in meeting program goals and services. Maintain accurate student financial aid records in strict accordance with current federal, state, and college regulations governing financial aid. Required Competency Information/Records Administration Duties Knowledge of higher education financial aid services and programs. Ability to perform with a high-level of proficiency in a college student information system (e.g. Banner), Windows, and Microsoft Office (Word, Excel, Access, and PowerPoint). Thorough knowledge of administering rules and regulations governing state and federal aid. Obtain and evaluate confidential information from students and parents to advise on eligibility for aid, the application process, and college financing options. Awards financial aid in accordance with Federal, State, and institutional guidelines. Reviews special circumstances and independent appeals. Review and suggest updates to the financial aid information found on the NCAT website to ensure current cost of attendance, compliance with federal regulations, accuracy of processes, and the integrity of consumer information. Applies multiple regulations to complete assignments (i.e. compliance with the Privacy Act). Recommends approaches to solving routine problems relating to programmatic requirements or standards. Use different software systems to utilize, reconcile, and manipulate data. Ensure proper security for North Carolina A&T State University’s student educational records in accordance with the Family Educational Rights and Privacy Act ( FERPA ), state law, community college system regulations, and college policies and procedures. Required Competency Managing Work Processes Duties Monitor student eligibility by applying standards of progress requirements in accordance with federal and state regulations. Educate student applicants and borrowers of their financial and academic obligations when receiving federal financial aid. Reviews Satisfactory Academic Progress. Audits files, develops and disseminates financial aid information to a diverse public. Utilizes information technology in completing daily tasks. Collects and inputs data and performs research and analysis for supervisory review. Adhere to all the university’s policies, guidelines and statutory requirements and recommend to senior management adoption and/or changes to policies, practices, procedures, and guidelines. Support/participate in the unit and college’s planning process. Adheres to university, state, and federal confidentiality regulations. Assists with program improvements and documentation. A elevated level of ability to organize work tasks and provide attention to detail. Ability to review accomplishments of the processing unit to ensure that performance and service meet the division standards. Participate in unit meetings and serve on committees as needed. Participate in and maintain current knowledge via on-going professional development for financial aid functions in Banner, federal regulations, trends in student aid programs, state laws and procedures, college procedures, and other technical support concerns. Additional duties shall include other appropriate activities as assigned by management. Position Information Working Title Operations and Compliance Counselor Competency Level Contributing Position Number 000465 Recruitment Range $38,000 -$47,000 FLSA Non-Exempt Appointment Type Permanent - Full-time FTE 40 hours/week, 12 months If Time Limited, Appointment Length Organizational Division Financial Aid Office Organizational Location Assoc VP for Enrollment Mgmt Organizational Unit Financial Aid Office Posting Detail Information Posting Number SHRA3279 Open Date 10/21/2026 Close Date 10/28/2026 Special Instructions to Applicant You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity. Employee Benefits available to NC A & T permanent employees include the following and more; Accrued Vacation and Sick Leave for Eligible Employees Community Service Leave Aetna – State Health Benefits of North Carolina NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 12 Paid Holidays Teachers and State Employees Retirement System ( TSERS ) Optional Supplemental Plans – 401k, 403b, 457b and 457 Employee Assistance Program ( EAP ) Campus Recreation Center Discount University Bookstore Discount and more This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station. Quick Link https://jobs.ncat.edu/postings/41819 Supplemental Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents Resume Optional Documents Cover Letter Letter of Reference 1 Letter of Reference 2 Letter of Reference 3