JOB DESCRIPTION
The Registrar Clerk provides frontline service and administrative
support to the Registrar’s Office, ensuring the accuracy of student
records and the smooth operation of office functions. This position
shares responsibility for responding to student, faculty, staff,
and parent inquiries; processing student record transactions; and
supporting registration and graduation services.
RESPONSIBILITIES
ESSENTIAL FUNCTIONS:
- Frontline Service & Communication
-
- Serves as the first point of contact (in person, phone, email)
for the Registrar’s Office with professionalism and a
student-centered approach.
Responds to inquiries regarding registration, academic records,
and general Registrar services.
Prepares and distributes enrollment verification letters.
Student Records Processing
- Processes forms and transactions such as name and address
updates, transcript requests, enrollment verifications, FERPA
releases, course registrations, course withdrawals, paid cancels,
and grade changes.
Systems & Technology
- Utilizes multiple software solutions to manage and execute job
functions.
- Assigns, tracks, and resolves service tickets accurately and
timely.
Office & Event Support
- Participates in registration periods for all terms (fall,
spring, summer, FlagSHIP).
- Supports office events and initiatives as assigned.
- Assists the College Registrar in monitoring FERPA compliance
and safeguarding the confidentiality of student records.
QUALIFICATIONS
MINIMUM QUALIFICATIONS:
- Associate’s degree or equivalent combination of education and
related work experience.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel).
- Strong organizational and customer service skills.
PREFERRED QUALIFICATIONS:
- Bachelor’s degree.
- Two or more years of customer service experience in higher
education or a related field.
- Knowledge of higher education procedures, student records, and
registrar functions.
WORK CONDITIONS:
- Standard office hours (8:00 a.m. – 5:00 p.m.), with occasional
evening and weekend hours required (e.g., term registration,
graduation ceremony).
- Work performed under limited direct supervision, requiring
discretion, accuracy, and confidentiality.
- This is a fast-paced environment with frequent interruptions,
and the incumbent will be expected to perform with a high degree of
accuracy and attention to detail.
