Senior Financial Aid Counselor - Processing

learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Counsels and advises students and parents on the various financial aid programs. Assists with the administration of one or more federal, state, or institutional financial aid programs. Evaluates Financial Aid applications in order to determine student eligibility for various financial aid programs and performs data collection and record keeping duties.

KEY RESPONSIBILITIES:

1. Demonstrates a comprehensive understanding and knowledge of financial aid at the federal, state and institutional levels
2. Reviews student¿s eligibility for federal, state, and institutional programs and ensures student¿s files are accurate and completed in a timely manner
3. Manages federal and state processes or programs, including but not limited to awarding, application download and tracking, CFlags, private loans, consortium agreements, HOPE and Zell Miller scholarships, HERO Scholarship, Federal Work Study, Return to Title IV, private scholarships, etc.
4. Responds to student inquiries by working the front desk, responding to tickets from the Communications Center and email inquiries from students; contacts outside entities to resolve student data conflicts, included but not limited to, servicers, state and federal agencies
5. Ability to understand and research issues related to various federal and state systems including but not limited to: CPS, EDE, NSLDS, COD, and Surfer
6. Reviews and analyzes daily exception reports to resolve issues and complete student files
7. Reviews and audits completed work to ensure accuracy and compliance, recommends changes based on workflow and productivity issues
8. Participates in annual trainings and professional development to keep abreast of new information and program changes

Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Required Experience
Two (2) years relevant experience in financial aid

Additional Preferred Qualifications
National Association of Student Aid Administrators (NASFAA) credentials

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience in a financial aid office at an institution of higher education Working and tested knowledge of Banner (Ellucian)

ABILITIES
Ability to understand, interpret, and synthesize information from students/parents to effectively counsel Ability to diffuse difficult and emotional situations Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Working and tested knowledge of state program rules and regulations, as they pertain to financial aid in the State of Georgia Working and tested knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid Working knowledge of and abides by the regulations of Family Education Rights and Privacy Act (FERPA)

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Ellucian Banner Financial Aid Module, USG GA Modifications to Banner)
Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

• Standard Enhanced
• Education
• Credit

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf