Simulation Operations Specialist

Job Summary

The Simulation Operations Specialist provides operational leadership, strategic oversight, and direct supervisory management for the technology operations of the Simulation and Translational Research Center (STRC) and the Skills Acquisition Lab (SAL). This position is responsible for planning and directing all simulation technology activities, supervising and distributing work among Simulation Technician staff, and ensuring the center's technology infrastructure supports the academic mission of the School of Nursing and the College of Health Sciences.

Responsibilities

Technical Operations, Quality Assurance & Other - 35%
Maintain personal proficiency in simulation technology operations; serve as a working supervisor during high-demand periods, staff absences, or complex simulation events.

Oversee and audit technician team maintenance logs, repair records, equipment inventories, and incident reports for completeness and accuracy.

Develop and implement a preventive maintenance program for all simulation equipment, ensuring uptime standards are met and documented.

Establish quality assurance checkpoints for simulation setup, operation, and teardown procedures; conduct periodic reviews and provide corrective feedback.

Oversee data security and cybersecurity compliance for all simulation technology systems in coordination with the GCSU IT Department.

Ensure all simulation technology operations comply with applicable FERPA, HIPAA-adjacent training requirements, and institutional data governance policies.

Perform other duties as assigned by the Director of the Simulation Center.

Supervision & Work Distribution - 10%
Directly supervise Simulation Technician(s) and simulation technology student workers, including hiring, onboarding, training, and performance evaluation, in accordance with USG and GCSU HR policies.

Distribute and assign daily, weekly, and semester-based work tasks across the technician team based on simulation schedule demands, skill sets, and operational priorities.

Monitor and evaluate staff workload balance; adjust assignments proactively to prevent bottlenecks or coverage gaps.

Conduct regular one-on-one check-ins and team meetings to communicate priorities, address challenges, and maintain alignment with center goals.

Identify staff training and development needs; create individual development plans and facilitate access to relevant professional development opportunities.

Document and maintain accurate records of staff schedules, assignments, performance notes, and leave in coordination with the Simulation Director.

Serve as escalation point for complex technical problems that exceed the Simulation Technician's scope or require supervisory decision-making.

Budget Management & Vendor Relations - 20%
Develop and submit the annual simulation technology budget in collaboration with the Simulation Director, including capital equipment requests, software licensing, maintenance contracts, and technology-related supply needs.

Monitor technology expenditures throughout the fiscal year; track spending against budget and prepare variance reports as needed.

Manage vendor and manufacturer relationships, including contract negotiations, service-level agreements (SLAs), warranty management, and purchase orders.

Solicit and evaluate competitive quotes for equipment, installation projects, and maintenance services; make procurement recommendations based on cost, quality, and institutional fit.

Ensure compliance with USG and GCSU procurement policies for all technology purchases.

Support pursuit of grant funding opportunities or external partnerships that could enhance simulation technology capabilities.

Strategic Planning & Technology Development - 30%
Lead short- and long-term technology planning for the STRC/SAL, aligned with the academic goals of the School of Nursing, College of Health Sciences, and GCSU strategic priorities.

Conduct annual technology needs assessments identifying gaps in simulation equipment, software, infrastructure, and staffing capacity.

Research and evaluate emerging simulation technologies, platforms, and industry trends; prepare recommendations and briefings for the Simulation Director and faculty leadership.

Lead the planning and execution of technology infrastructure projects, including new equipment installations, system upgrades, network improvements, and facility modifications.

Partner with the Simulation Director and College administration to align technology strategy with curriculum development, program growth, and accreditation requirements.

Support the establishment of and maintain SOPs for all simulation technology functions, including maintenance protocols, incident response, and onboarding of new systems.

Represent the STRC in institutional technology governance discussions and contribute to campus-wide IT planning as it relates to simulation operations.

Other Duties - 5%
Other duties as assigned.

Required Qualifications

Educational Requirements
Associate's degree in Computer Science, Information Technology, Healthcare Technology, or a closely related field; OR equivalent IT certification.

Other Required Qualifications
Certified Healthcare Simulation Operations Specialist (CHSOS) required at time of hire or within two (2) years of hire.

Required Experience
Minimum of two (2) years of experience in simulation technology, healthcare A/V systems, clinical education technology, or a closely related technical field.

Demonstrated experience with simulation equipment operation, maintenance, and troubleshooting.

Preferred Qualifications

Additional Preferred Qualifications
Certified Healthcare Simulation Operations Specialist or commitment to obtain in 2 years.

Preferred Educational Qualifications
Bachelor's degree in a health-related field strongly preferred.

Preferred Experience
Previous experience in simulation lab preferred.

Proposed Salary

This position is a pay grade 9. The available salary range is $52,880.00 to $60,320.00. Starting salary within this range is based on relevant years of experience.