Position Title:
Specialist, Service
Position Type:
Regular
About the Role:
Northern Kentucky University welcomes applications for the position
of Registrar Services Coordinator in the Office of the Registrar.
This position serves as a primary resource for students, faculty,
staff, and external constituents seeking assistance with academic
records, registration, enrollment verification, transcript
services, and university policies and procedures.
The Registrar Services Coordinator is responsible for providing
exceptional customer service, maintaining the integrity of academic
records, and supporting student information system operations. This
role requires extensive knowledge of university policies, academic
regulations, registration processes, and student records management
while serving as a key liaison between the Registrar's Office and
the campus community.
Primary Responsibilities
Student and Customer Support
- Serve as the primary point of contact for walk-in visitors,
telephone inquiries, and electronic communications received by the
Office of the Registrar.
Assist students with services including transcript requests,
enrollment verifications, registration support, academic record
updates, and demographic changes.
Provide guidance regarding university policies, procedures, and
academic requirements.
Direct students and visitors to appropriate campus resources
for matters related to transfer credit, academic renewal, financial
aid, residency, veterans benefits, and other specialized
services.
Respond to inquiries from students, parents, faculty, staff,
administrators, and external agencies.
Troubleshoot registration issues and assist with resolving
enrollment barriers, advising holds, prerequisite restrictions,
registration windows, and course enrollment concerns.
Provide supervision, training, and daily guidance to student
employees supporting front-line operations.
Academic Records Administration
- Process and maintain student academic records with a high
degree of accuracy and confidentiality.
- Perform data entry and record maintenance within the student
information system.
- Audit, update, and verify academic records to ensure compliance
with university policies and procedures.
- Process program changes and other record updates affecting
student academic standing and GPA calculations.
- Research and respond to requests for information regarding
academic records from internal and external stakeholders.
- Monitor reports and identify discrepancies requiring correction
or follow-up action.
Systems Support and Process Improvement
- Assist with identifying business requirements and system
enhancements within the student information system.
- Participate in system testing, upgrades, patches, and
implementation activities to ensure functionality and data
integrity.
- Identify and assist in resolving data and system issues.
- Support training efforts related to new and enhanced system
functionality.
- Maintain proficiency in student information systems, Microsoft
Office applications, and other technologies required to support
office operations.
Minimum Qualifications
- Associate's degree and two years of related administrative,
customer service, records management, higher education, or student
services experience; or an equivalent combination of education and
experience.
- Experience providing customer service in a fast-paced
environment.
- Strong attention to detail and ability to maintain accurate and
confidential records.
- Excellent written, verbal, and interpersonal communication
skills.
- Demonstrated organizational, problem-solving, and analytical
abilities.
- Proficiency with Microsoft Office applications.
Preferred Qualifications
- Bachelor's degree.
- Experience working in a college or university environment.
- Experience with student information systems such as SAP or
Workday
- Knowledge of FERPA and academic records management
practices.
- Experience training or supervising student employees.
Knowledge, Skills, and Abilities
- Ability to interpret and apply complex policies, procedures,
and academic regulations.
- Strong commitment to providing exceptional customer
service.
- Ability to manage multiple priorities while maintaining
accuracy and attention to detail.
- Ability to research, analyze, and resolve issues
independently.
- Ability to work collaboratively with students, faculty, staff,
and external stakeholders.
- Strong technical aptitude and willingness to learn new systems
and processes.
This position offers the opportunity to play an important role in
supporting student success by ensuring the accuracy, accessibility,
and integrity of academic records and registration services.
Please upload a resume, cover letter and references.
Posted Salary:
Work Environment & Physical Demands:
