Job Description
Working Title
Student Services Specialist
Position Status
Full Time
Department
Enrollment Services
General Summary
The Wrangler Express Center including the Call Center is the front door of the College and will provide first-class customer service to students, parents and the community. It serves as a first call/visit resolution center for all student services-related needs. It is a place to come or call to find decisive and guided assistance in admission, registration, financial aid, payment options and to receive answers to questions about attending college.
Specific Position Duties
- Provide high quality customer service to all current and prospective students, as well as others visiting, calling, instant messaging or emailing the Wrangler Express Center/Call Center
- Serve as first contacts by actively engaging and triaging students and community members to ensure that each receives the appropriate assistance to meet their individual needs
- Use decision-making skills to process applications for admissions to the College, various documents and forms related to admissions, and maintain document imaging procedures, etc.
- Guide students in completing the initial steps of enrollment such as applying for admissions, and interpretation of residency questions and requirements to ensure a smooth transition along their educational pathway at the College
- Determine and post designated residency status on each applicant
- Receive high school and college transcripts as officials of the College
- Respond to all student inquiries regarding admissions, financial aid, registration drops, adds, and withdrawals, account balances and holds
- Assist students in learning the various aspects of using the student portal for registration and student information retrieval
- Assist students with updating contact information upon request
- Serve as Cashier, properly receipting monies received while maintaining security over cash funds
- Properly reconcile cash drawer daily and record balance in a daily log
- Advise prospective and continuing students and parents of available payment options
- Guide students in completing the online payment plan
- Direct students in completing the Free Application for Federal Student Aid (FAFSA)
- Advise prospective and continuing students and parents regarding financial aid applications, procedures, eligibility requirements, college policies and availability of federal, state, local and institutional financial aid
- Ability to follow policies and procedures as well as quickly learn new ones, multi-task, troubleshoot, problem solve, and pay particular attention to detail
- Demonstrated success of teamwork skills as well as an ability to work independently
- Participate in community sponsored events to promote College programs and services
- Contribute to and participate in campus-wide success initiatives to transform OC into the number one community college in the nation
- Perform other duties assigned
Minimum Qualifications
- High School degree or equivalent
- Must be willing to work a flexible schedule, evening and Saturday work is required without supervisory oversight.
- Keyboard skills with ability to produce and maintain accurate records and professional quality material
- Demonstrated background in assuming responsibility, initiative, and working under pressure in a fast paced environment
- Demonstrated effective verbal and written communication skills including spelling, punctuation, and grammar
- Work record demonstrating good rapport with the public and a genuine desire to work with a diverse student and community population
- Dependable, particularly regarding time schedules
- Ability to operate standard office machines and software packages
- Ability to follow policies and procedures and quickly learn new ones, multi-task, pay particular attention to detail
- Demonstrated success of teamwork, decision-making and problem solving skills.
Work Hours
Nature of the position will require work days and hours outside the normal college schedule.
Posting Number
P00590P