Provide support for emergency and urgent requests during
business hours as well as non-business hours.
Daily operational tasks including but not limited to creating
users and assigning appropriate roles and permissions, execute SQL
queries, compiling scripts, monitoring, and researching security
tickets.
- Serve as Level II triage point for escalated tickets/calls;
validate scope and severity, perform initial troubleshooting and
application support as applicable, document findings, and escalate
only when necessary to other IT groups while meeting defined
response time expectations.
- Documentation and reporting: Maintain comprehensive
documentation of application processes, job schedules, and
issues.
- Collaboration and communication: Collaborate with IT team
members, business application owners, and external partners to
facilitate smooth integration of various systems and data
sources.
- Software and DB maintenance: Research, installation, configure,
and test software & database including database modifications,
security modifications, overseeing testing through
implementation.
Other Duties:
- Training and knowledge sharing: Participate in training
sessions and knowledge-sharing activities with team members and
end-users across the organization.
- Cross-functional support: Provide support to other IT and
business teams on integration related matters and assist in
resolving integration challenges across various projects.
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Information Technology,
or a related field.
- A minimum of 1-3 years of experience managing databases such as
SQL Server and/or Postgres, and supporting
applications in an enterprise environment.
- Strong knowledge of support tools such as SSMS, pgAdmin
etc.
- Excellent communication and collaboration skills to work
effectively with cross functional teams.
- Familiarity with security principles and best practices related
to databases.
- Ability to work independently, prioritize tasks, and meet
project deadlines.
Preferred Qualifications:
- Working knowledge of applications such as Workday, PowerFAIDS
etc.
- Understanding of enterprise application architectures and
database technologies and SQL for data retrieval and
manipulation.
Work Environment:
- Typical office setting with extensive sitting and computer
work
- Ability to travel around campus for meetings and other
work-related events
Pay Transparency
At Bentley we offer a “total rewards” package designed to
attract, motivate, retain, and reward our employees. This includes
competitive compensation, robust benefits, career development and
opportunities, generous paid time off, workplace flexibility and a
positive, engaging employee experience. In alignment with the
Massachusetts Pay Transparency Act and our commitment to equity and
transparency, we’re sharing the salary grade range for this role.
The grade range is based on market data and the scope of
responsibilities. Final pay will depend on your experience,
education, and other relevant qualifications.
Salary Grade Range:
$60,225 - $96,687 per year
If you have questions about the salary grade range or need
additional information, please contact us at
GA_HR_Employment@bentley.edu
Bentley University requires references checks and may conduct
other pre-employment screening.
DIVERSITY STATEMENT
Bentley University strives to create a campus community that
welcomes the exchange of ideas, and fosters a culture that values
differences and views them as a strength in our community.
Bentley University is an Equal Opportunity Employer, building
strength through diversity. The University is committed to building
a community of talented students, faculty and staff who reflect the
diversity of global business. We strongly encourage applications
from persons from underrepresented groups, individuals with
disabilities, covered veterans and those with diverse experiences
and backgrounds.
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