Summary
The University Store Associate is integral to the daily functions of the Midwestern University Store. This role involves providing exceptional customer service, assisting with inventory management, and ensuring the store is well-organized and welcoming. Excellent communication and interpersonal skills are essential for this role. The University Store Associate will assist students and faculty in accessing necessary educational materials and resources, contributing to the overall academic success of the university community. This position will report to the University Store Manager. The hours for this position are Monday-Friday from 9 am-5:30 pm, with some flexibility required.
Essential Responsibilities
The University Store Associate is integral to the daily functions of the Midwestern University Store. This role involves providing exceptional customer service, assisting with inventory management, and ensuring the store is well-organized and welcoming. Excellent communication and interpersonal skills are essential for this role. The University Store Associate will assist students and faculty in accessing necessary educational materials and resources, contributing to the overall academic success of the university community. This position will report to the University Store Manager. The hours for this position are Monday-Friday from 9 am-5:30 pm, with some flexibility required.
Essential Responsibilities
- Greet and assist customers in locating and purchasing books, supplies, and merchandise.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and in a safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School diploma or general education degree (GED) required. 1-2 years of previous retail or customer service experience required. Must be able to have strong customer service skills or ability/interest to interact with people. Have the ability to provide a friendly atmosphere by greeting customers and focusing on their positive experience.
Computer Skills
Proficiency in MS Office (Word, Excel, Outlook) required. Experience with retail management software preferred.
Language Skills
Intermediate skills: Ability to write routine reports, business correspondence, and procedure manuals. Ability to speak effectively before groups of customers or employees of the university. Ability to read and comprehend, analyze, and interpret general business correspondence and periodicals, procedure manuals, and professional journals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability
Intermediate skills: Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Mathematical Ability
Intermediate skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic algebra and geometry concepts.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to stoop, kneel, crouch or crawl, use hands to handle or feel, reach with hands and arms, talk and hear. The employee is occasionally required to climb or balance and sit. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is regularly required to push up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois, and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences, and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.
We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability and pet insurance. We offer flexible spending accounts, including healthcare reimbursement and a child/dependent care account. We offer a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, a child care subsidy reimbursement program, identity theft protection, and an employee assistance program. Wellness is important to us, and we offer a wellness facility on-site with a fully equipped fitness facility.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulations. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke-Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.
1-2 years previous retail or customer service experience required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.