Lead, Strategic Support

position is not eligible for remote work Special Instructions to Applicant: At this time, this opportunity is only open to internal TCC Employees Job Summary: This role supports the College by utilizing technical data expertise to aid with strategic planning and retention activities within the Student Success division. Primary Duties and Responsibilities: Essential Performance Requirements* • Supports the data and research needs of the Office of the Vice Chancellor and Provost by collaborating with Institutional Research to provide timely, relevant, accurate, and insightful student success data • Utilizes technical expertise to collect quantitative data from various systems and platforms for analysis, interpretation, and to aid in the implementation of student success initiatives • Works with large complex data sets, including exporting, importing from various sources, and inferring data relationships to support strategic decision making • Manages several projects simultaneously, while organizing and prioritizing work based on shifting and complex requests and deadlines • Collaborates with stakeholders to develop planning and implementation of college academic initiatives • Prepares reports and recommendations, summarizing data and analyses that present results in a clear and concise manner including implementation strategies • Executes other duties as assigned to support the effective functioning of the Student Success Division • Maintains confidentiality of various sensitive information types, relating to students, employees, finances, future College initiatives, etc. Service Excellence • Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements • Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite • Completes all required training and professional development sessions sponsored through Tarrant County College (TCC) • Supports the mission, values, goals, and principles of the College Supervision • Works under the supervision of the Vice Chancellor of Student Success *Performs Other Related Tasks as Required The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Minimum Qualifications: • Master's degree • Five (5) years’ working experience related to the Essential Performance Requirements Preferred Qualifications: • Doctorate degree in Higher Education or a related field • At least (1) year of working experience using data for broad-based planning and decision making • At least (1) year of working experience in an academic or student service capacity • At least (1) year of working experience in a college setting • At least (1) year of working experience with executive-level assignments Knowledge, Skills and Abilities: • Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills • Skilled in using computer applications and enterprise systems, including the Microsoft Office suite and the Microsoft 365 platform • Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization • Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders • Ability to identify routine issues and escalate non-standard problems using established procedures in a fast-paced work environment • Ability to review basic information and follow policies, procedures, and guidelines when completing assigned tasks • Ability to coordinate assigned work and communicate effectively with faculty and staff to support campus and departmental operations • Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information • Knowledge of higher education data analysis and research • Knowledge of technical data coding structures and conventions, and methodologies for quantitative and qualitative analysis • Skilled in using statistical software and enterprise systems, including the Microsoft Office suite; retrieving and manipulating data from a statistical information system (SIS) • Skilled in collecting and analyzing data for use in providing sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting strong attention to detail, organization, and accuracy Physical Demands and Work Environment: Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodation/EEO Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.